Terms of service

Last updated: April 29, 2026

1. Overview

Fresh Face (“we,” “us,” “our”) is a skincare brand providing products and/or related services. By purchasing from us or using our website/social media, you agree to these Terms.

2. Eligibility

You must be at least 16 years old (or have permission from a parent/guardian if younger) to purchase or use our products/services.

3. Products & Information

  • Our products are for cosmetic use only.
  • Any skincare advice provided (online or in person) is general guidance only and not medical advice.
  • We do not guarantee specific results, as skin varies from person to person.

4. Orders & Payments

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order.
  • Prices may change at any time, but you will be charged the price shown at checkout.

5. Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and postal services.
  • We are not responsible for delays caused by postal carriers or customs.
  • Once an order is shipped, responsibility transfers to the courier.

6. Returns & Refunds

  • Refunds or replacements may be offered for damaged or faulty items.
  • We may require proof (such as photos) before approving a refund.
  • Used or opened products may not be eligible for return due to hygiene reasons.

7. Allergies & Skin Reactions

  • Customers are responsible for checking ingredients before use.
  • We are not liable for allergic reactions or skin irritation.
  • If irritation occurs, stop use immediately and seek professional advice if needed.

8. Intellectual Property

All branding, logos, product names, and content from Fresh Face belong to us and may not be copied, reused, or sold without permission.

9. Liability

  • We are not responsible for indirect or unexpected damages arising from use of our products.
  • Our liability is limited to the value of the product purchased.

10. Changes to Terms

We may update these Terms at any time. Continued use or purchase from Fresh Face means you accept any updates.

11. Contact

For questions or issues, contact us at:
contact@facefreshie.com or freshface.ie on tiktok